Solving playback issues

[roberto188]

Recently my Roku TV and Premiere+ have been freezing while playing mpeg2 content. They worked with this content for over 2 years without issue and now it’s freezing or restarting my Roku. I suspect an update has broken things. Please address this issue. 

[RokuJanadeeK]

Hi @roberto188,

Thank you for bringing this concern to our attention.

We'd like to understand this better. May we know the following:

• When did the issue occur?
• What build version is your device currently running?
• What content, shows, or streaming channels have this playback issue?
• Have you tried rebooting your router?

Please keep us updated.

Regards,
Janadee

[roberto188]

The issue just started a few days ago. My Premiere+ is on version 12.5.0 build 4178-29

I can play the mpeg2 stations via the roku media player but when I used Plex, it crashes. 

[roberto188]

Uninstall and reinstall of Plex app fixed it.