Solving playback issues

[mdavis2684]

Hi @RokuMary-F 

Both of our Ruko TV's started closing apps randomly over the weekend. It's happening on pretty much every app. I followed your instructions above on one of the TV's after this happened. The issue ID is N9-185-348. Please help. 🙂 

Thanks,

Makala

[RokuMary-F]

Hi @mdavis2684,

Welcome to the Roku Community!

We understand that you are having an issue with multiple channels crashing on the home screen. We apologized for any inconvenience this caused.

Thank you for providing the tracker ID. In addition to this, please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
• steps to reproduce the issue you are seeing

We look forward to your responses and gathering your details.


Best regards,
Mary