Solving playback issues

[vadeltachi]

For a very long time there has been a volume issues with Roku devices using the Comcast Stream app.

Periodic, inconsistent, but repeating issues with bad volume control.

In some instances, the volume will:

1. Mute itself
2. lower 
3. increase
4. or become garbled.

This is NOT a Comcast stream app issue  -- it is a Roku issue involving Roku firmware.  This has been well documented in both Comcast and Roku forums.

No manner of resetting anything, uninstalling or reinstalling works -- it is an exclusive problem with Roku's firmware and does not present on any other Roku apps.

It has NEVER been fixed by Roku, yet each ticket that is opened gets closed without resolution by Roku.

When is this going to be fixed?

[RokuEmmanuel-D]

Thanks for sharing it here in the Roku Community, @vadeltachi.

We understand that you're experiencing unintended behavior with your Comcast stream app. Please let us know more about your concern.

For us to further look into this issue, we will be forwarding this to the appropriate Roku team for a thorough review and investigation: 

• Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version

This will allow us to investigate the issue you're currently facing. We appreciate your patience in the meantime.

We'll undoubtedly give an update as soon as a resolution has been provided.

All the best,
Emman

[vadeltachi]

No, @RokuEmmanuel-D you don't need that information. Yet again.

We have given that to you AT LEAST FOUR TIMES already.  

This forum is cluttered with many people having the same problem for YEARS.

You should search through the forums and you will see them all there.

Comcast has confirmed that the problem is with roku and that it is roku firmware that needs to be repaired.

Please do your job and report when the firmware will be updated.

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @vadeltachi.

We'll surely forward this to the appropriate Roku team for another review and investigation. We appreciate your patience and understanding regarding this matter. Rest assured that an update will be provided as soon as one has been made.

Stay tuned!

All the best,
Emman

[tknagele]

I've had the same problem with multiple Roku devices on multiple TV's for a couple years.   Roku is clearly aware of the problem by now but unfortunately doesn't seem to want to be forthright about it.