Solving playback issues

[gabrielmead0ws]

Hi! I've been having this issue and I'd tried all sorts of stuff. What solved it for me was going into Settings > Display Type and then changing my resolution to 720p. Not sure why it worked, but it at least got my picture back! Hope this helps. 

[19641217]

Greetings. Thank you  for sharing your support and tips.

[19641217]

Greetings , now that I have a steaming picture. It's seem to be frozen. Do you have any ideal or subjection on what to do?

[RokuTakashi]

Hi, @19641217 

Thanks for reaching out.

If you have resolved the black screen issue while streaming, and you experience freezing, you can perform a a system restart as a troubleshooting step to address the issue.

1. Press Home  on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Give this a try and keep us posted.

Thanks,
Roku Community Team

[19641217]

Greetings. Seems like it's gotten a bit better. I can't seem to keep resolutions 720 it keep going off. I also can't get my Netflix to sync. It just turn and not sync. Please help. I've been trying to Netflix to play for four days, my patience is wearing real thin.

[RokuTakashi]

Hi, @19641217 

Have you tried the troubleshooting steps recommended in my previous post?

Additionally, you can set the Roku device's display type to "automatic" by navigating to Settings > Display Type > Automatic.

Keep us posted.

Thanks,
Roku Community Team