Solving playback issues

[Diane211]

OK....I am not a techy person. LIke everyone else the ROKU green tennis icon didn't work anymore, either on my Roku tv or on my desktop computer. I was able to remove the green tennis app icon and replace it with the black tennis app icon on my ROKU TV and computer. Thought I was doing ok but the audio and video are out of sync..this only occurs on the tennis channel. I have unplugged and disconnected everything and restarted both tv and internet.  I do not subscribe to tennis channel plus but have accessibility through my Optimum cable tv provider for the free live tennis channel matches. I even had the cable company come and check all the wiring and connections, just in case it was that. no luck...You cannot remove the tennis channel and reinstall...when you push the * on the remote...you are not given that option. The audio video sync is just fine when I access TC on my laptop....HELP!   At my wit's end in NJ

[Indochine]

Sound syncing is an issue on the Apple TV as well with the new Tennis Channel app. It was not on the old app, the green one. This is clearly an issue on their end and the app needs to be updated.

[Peacefulleigh]

I have the same problem, also using Roku. If I go to Roku home and go back to tennis channel app I can get it in sync again for a bit, but as soon as it goes to a commercial, or after a period of time, goes back out of sync. Frustrating! I just sent a message to Tennis Channel via the Help Section on their website, maybe you can too 

[Edtravelling]

Exact same problem in the Berkshires up in Massachusetts.  Just got a new LG TV and Roku Pro Soundbar....was all excited because the Roku allowed me to install the Tennis Channel App (which LG does not).  thought I was home free, and then the synching got messed up.  This is a problem and will try to find a help link for Tennis Channel to complain.  Crazy.

[Peacefulleigh]

Go to this page:

https://tennischannel.freshdesk.com/support/solutions/articles/153000148236-troubleshooting-streamin...

When it asks if the article was useful click No and you’ll have the opportunity to enter your email and write about the problem 

[Diane211]

Yes! the same exact scenario here....watching the French Open has not been enjoyable...I turn off the audio

[Diane211]

Thank you so much.....hope this glitch is rectified sooner than later! 

[Diane211]

Reel Rookie...Thank you for providing the link to TC to report this glitch....I followed you lead...hope a lot of others do also 🙂 

[Diane211]

See live link below in and send a message to TC as described to report problem. Hope we get a response soon. watching the French Open hasn't been enjoyable with this the delayed feed! 

[Legnerps]

Same problem here in Farmington, Maine. But when I hit the (counter clockwise circle) rewind button, it syncs up again. It appears this solves the problem. We'll see if it continues to.