Solving playback issues

[Kmo64]

I've had this happen frequently. Is this the only way to resolve this it's occurring every few weeks? Rather frustrating to continously have to reset roku TV.

[restonvet]

This worked. Only one channel (MAX) was involved.

[RokuJharra-Q · Accepted solution]

Thank you for reporting this issue to the Roku Community, @Kmo64!

We understand that some of your channels are experiencing issues with closing out after opening, and we're here to help!

We highly recommend performing a Network restart on your router, and a system restart on your Roku device. If the problem only exists with one channel, please try removing and adding the app again. To simplify the process, kindly follow these steps and check if it resolves the issue.

Remove channel:

1. Press Home on your Roku remote to open the main screen.
2. Scroll to the right, navigate the screen, and highlight the channel.
3. To display an options menu, press the star (*) button.
4. Scroll down and select Remove Channel.

System restart:

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart.

Add channel:

1. Scroll up or down and select Streaming Channels to open the Channel Store.
2. At the top of the Channel Store is a list of featured, new, and popular categories to explore.
3. You can enter a keyword in Search Channels to find choices based on the title of a channel.

For further assistance, we'd be happy to help you out on our support page on How to resolve a channel playback issue.

We hope we have addressed your issues appropriately, but reply to this message if the above did not fix your issue, and we will gladly follow up!

Best regards,
Jharra