Solving playback issues

[eldonnew]

On a Westinghouse ROKU TV, "Live TV" never shows scanned channels. I can see them in setup after a new scan. They disappear as soon as I hit the "Home" button, or leave the "Guide" screen. I have tried the power off and on trick. 

I was planning to change the name of "Live TV " to Antenna" but the scanned channels are not remembered ling enough to do that.

This system has serious amnesia .

(it was much easier to use our previous dumb TV with a ROKU attachment. Then we were in control of the input feeds. )

[RokuJohnB · Accepted solution]

Hi @eldonnew,

Thank you for your first post here in the Roku Community!

We understand you are having a problem with the Roku TV since the antenna channels are gone. We're happy to assist you further. Kindly try to perform a system restart on your Roku device to properly reboot your device's system by going to Settings > System > Power (if this is not an option, kindly skip the step). After doing so, please try to re-scan the local channels. You can refer to this support article here for more information on scanning local channels.

If the problem still persists, please keep us posted.

Best regards,
John

[edroksense]

Try to give name to your viewing channel into "favorite channel" from menu.

This way the tv will memorize that channel you made as favorite channel. Even though it is turned off and you open it,  it must be there in memory.

[smithrobtwo]

I have the same problem and have tried all their suggestions. They did not work. I have to rescan every time I turn on my TV.  I have done the system restart and re-saved the channels to favourites.

[RokuJohnB]

Thank you for keeping us posted, @smithrobtwo!

We would like to gather more information to investigate this problem further. When did the issue start? Could you elaborate more about the troubleshooting steps that you have taken so far?

With detailed information, we will be able to assist you further.

Thanks,
John

[dkp8008]

This is still a problem.  It appears this has gone on for months and appears even yearsand yet my Westinghouse TV was made in May 2024.  I have thrown away the box thinking I bought a good tv and now it loses the Antenna channels every power off.   This is a disgrace and I should be seeking lawyers for damages. Producing new products with a known issue and not declaring.  Do you have a solution or not.

DKP8008@SBCGLOBAL.NET - feel free to email me directly.

[MadatRowkoo]

Same here

TCL ROKU TV

loses local channels every time you turn off television, you must rescan antenna TV every time you turn the television back on

No suggested solutions resolve this issue

[RokuTakashi · Accepted solution]

Hi, @MadatRowkoo 

Welcome to the Roku Community.

We understand the issue you have encountered with the Antenna Channels disappearing everytime you turn off your TV. Here's what we can recommend that you can try as a troubleshooting step to resolve the issue. 

After successfully scanning channels on your antenna. You can try to change your power-on options in the settings to be prompted directly to your last watch. You can follow the steps below to fix this concern:

1. Go to Settings.
2. System
3. Power
4. Power on
5. Set to Live TV or Last used TV input.

Also, if you're not seeing the antenna shortcut tile on your home screen, you can add it by going to Settings > TV inputs > Antenna TV > Set up input.

Please try the following steps and let us know if this helps.

Best wishes,
Kash

[LostlocalTV]

This is September 2024. I lost all my local channels at the end of August. I can add them back but it doesn't last. When I turn off the TV, they disappear. I have to reload each time. I tried hiding all other channels, but they are not hidden. They are still there, waiting to reappear.

I'm really upset at the loss.

[SinD1970]

This is still not fixed.  I've tried every solution.  Saves them all in my favorites this morning. Turned the TV on tonight and they are gone again. This is ridiculous.  This TV may be going back to the store.