Solving playback issues

[Muffinman]

The nfl on cbs will not work through my Amazon prime subscription. The sound works, but the video is slow the. Stops completely. I have already restarted and uninstalled and installed app. Helppppp

[RokuTakashi · Accepted solution]

Hi, @Muffinman 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have experienced with the NFL app that won't work through your Amazon Prime subscription, and we're here to help. We recommend performing the troubleshooting steps below to address the issue.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue. They can provide a workaround or there might be a need to update their app on the Roku platform since most channels on the Roku platform are designed and maintained by the channel providers themselves.

We hope this information helps, and let us know if you need further assistance.

Best wishes,
Kash