Solving playback issues

[janetw]

Every time I start the movie, after the first 15 seconds, it jumps back to the home screen.

[RokuJohnB · Accepted solution]

Hi @janetw,

Greetings from the Roku Community!

We understand you're having a problem with the Amazon Prime video channel. We're happy to assist you. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting "check for updates."

If the problem still continues, please let us know.

All the best,
John