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kpetrossie
Newbie

(2710x) Stuck on Roku logo when setting up a new Wi-Fi

Hi I am having the same issue.  

 

The Roku hasn't been turned on in a long while.   I was expecting to have to change the wifi settings since our Wifi router has changed but its only showing the Roku logo when turned on.  

i haven't tried reset because I am not sure if it will cause it to need to activate again which it might not be able to do as its an older model

Model 2710x

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2 REPLIES 2
RokuRiamie-D
Community Moderator
Community Moderator

Re: (2710x) Stuck on Roku logo when setting up a new Wi-Fi

Hey @kpetrossie,

Just to double-check, have you tried restarting the Roku device and connecting it to Wi-Fi? If so, you can also try a mobile hotspot.

Keep us posted.

Cheers,
Roku Community Team

Riamie D.
Roku Community Moderator
0 Kudos
JWS9518
Streaming Star

Re: (2710x) Stuck on Roku logo when setting up a new Wi-Fi

@kpetrossie That model is listed on Roku's page as a model that has been discontinued and no longer supported, meaning it cannot run the current operating system, and a lot of apps will no longer work.   I would suspect that is why the device is no longer booting up as even if you do manage to get it to boot up, will likely struggle to connect to a network and work as you would expect it.  

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