Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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RokuRiamie-D
Community Moderator
Community Moderator

Re: 24 fps no longer working since 10/18 update on roku ultra

Hi @NicoliMossy,

Welcome to the Roku Community!

Thank you for letting us know you're still having an issue with 24 FPS which is not working on Prime Video. Our Roku team is aware of the issue. Please provide the details mentioned above for further assistance.

We look forward to your response. Thanks

The Roku Community Team.

Riamie D.
Roku Community Moderator
0 Kudos

Re: 24 fps no longer working since 10/18 update on roku ultra

It's working but there's still stuttering every now and then like how it used to be, Netflix is the only app that'll do 24 and still stutter like it's 3:2 pulldown but it's painfully obvious 

0 Kudos
RokuRiamie-D
Community Moderator
Community Moderator

Re: 24 fps no longer working since 10/18 update on roku ultra

Hi @Lighthouse3D,

Welcome to the Roku Community!

We're aware of this issue, and our Roku team is working on this. To help us investigate the issue further please provide us with the following:

  • Roku device model, serial number, device ID, and Software Version and buid. (these can all be found in Settings > System > About)
  • Tracker ID (press the Home button five times, followed by the Back button five times)
  • Channel build version (highlight the channel and press the star (*) button of your Roku remote)

We look forward to your update.

 

Thanks!

The Roku Community Team

Riamie D.
Roku Community Moderator
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Silksoy
Channel Surfer

Re: 24 fps no longer working since 10/18 update on roku ultra

I am disappointed that this issue is still unresolved! I have left negative reviews as it is not a good player for film enthusiasts. I purchased mine on Roku.com directly and need help returning it for a refund so I can get something else… 

Thecapitan1981
Binge Watcher

Re: 24 fps no longer working since 10/18 update on roku ultra

Same. Unreal

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Paul22
Streaming Star

Re: 24 fps no longer working since 10/18 update on roku ultra

Any updates from the Roku staff on the issue with Roku Ultra 2024 being stuck at 24Hz (not changing back to 60Hz) in the app’s menu and in the Roku home screen after exiting a movie/show?

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Paul22
Streaming Star

Re: 24 fps no longer working since 10/18 update on roku ultra

Frame rate matching doesn’t work in Disney+ and Apple TV+ apps. All 24p content in those apps are displayed as 60Hz. Is this expected? If so, are there any plans for Roku to support frame rate matching in those apps soon?

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RokuRiamie-D
Community Moderator
Community Moderator

Re: 24 fps no longer working since 10/18 update on roku ultra

Hi Community users,

Greetings from the Roku Community!

Our Roku team is already working on this issue. We will update you once we have more information about this matter.

Your patience and cooperation would be appreciated as we work on this. Thank you for your understanding.

Cheers,
The Roku Community Team

Riamie D.
Roku Community Moderator
0 Kudos
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