Solving playback issues

[Thecapitan1981]

Here are the requested information. I have tried  prime and Netflix and both are stuck in 60 fps

[RokuTakashi]

Hi, @Silksoy @Thecapitan1981 

Thanks for providing the information we have requested.

We want to inform you that we have forwarded your concerns and information to the appropriate Roku team for an investigation. We appreciate your cooperation, as it helps resolve this matter effectively.

One more thing that we'd like to gather is the following information:

• Do you have an external device connected to the Roku device such as a receiver or any other setup?

As the investigation progresses, we will update this thread. If you have any further questions or additional information to share in the meantime, please feel free to reach out.

Thank you for your patience as we work to address this issue.

Best wishes,
Kash

[Thecapitan1981]

Yes both units I have are connected to receiver to provide the sound output

[RokuTakashi]

We appreciate your continuous response, @Thecapitan1981 

This will be noted by our team. In the meantime, may we know what is the specific Make Model of your TV and the specific device model of your receiver?

Keep us posted!

Best wishes,
Kash

[Thecapitan1981]

Receiver is an anthem mrx-1140 and the “tv” is actually an espson ls12000 4k projector

[hauptmM3]

Stumbled upon this thread....so, following closely.

Having the same issue. I thought it was my network/internet connection even though the Roku reports connection speed of 93 meg with every test. After testing my network, thoroughly, found nothing wrong.

Roku Ultra overall feels 'sluggish' and is clearly dropping frames. I can visually see the picture 'skip'. It's quite noticeable. Also, the video cut-out yesterday yet audio kept going. Had to reboot to fix that problem.

Issues are quite recent over the past few days. Roku Ultra had been rock solid for years.

All software versions are the same as the other posters.

btw...Roku Ultra is only connected to the TV (LG OLED55C9PUA) via a high-speed HDMI cable and is hardwired to my network. No other devices are 'in the middle'.

Hope Roku makes an update available soon.

[Thecapitan1981]

Yes I’ve had the same issue also regarding video cutting out. Sounds like most recent update introduced many bugs. Agree that Roku ultra used to work great. Not so much anymore. Would seriously consider switching to another steamer at this point if this issue persists

[Thecapitan1981]

And my network is also hardwired 

[hauptmM3]

Here's my information. 

Also, was watching Dolby Digital show on Netflix last night....awful. I could see the resolution changing as the show progressed. The 'Mrs' even commented.

[RokuEmmanuel-D]

Thanks for posting here in the Roku Community, @hauptmM3!

We are truly grateful that you have cooperated in this matter and provided all the necessary information for this investigation. 

We can assure you that this will be forwarded to the relevant team to look closer into it further. Thank you for your kind understanding as we work to resolve the issue. 

Let us know if there's anything else we can do to assist you further. 

All the best,
Emman