Solving playback issues

[saisanthosh]

Hi,

I am having the same issue with Roku 13.0.0 update..I tried removing the app and installing it back and when I open the app it goes back to the home page.

[RokuJharra-Q · Accepted solution]

Welcome to the Roku Community, @saisanthosh!

We notice that you are encountering issues with the Hulu channel randomly closing to the home screen. We are here to assist.

Please try the following troubleshooting steps: Here are the instructions.

Update the channel:

• Highlight the channel tile. 
• Press the star button on your Roku remote. 
• Select "Check for updates."

Remove the channel:

• Highlight the channel tile.
• Press the star button on your Roku remote.
• Select "Remove channel."

Restart your Roku device:

• Go to settings.
• Go to the system.
• Go to power and select "System restart."
• If you are unable to see the power option, skip it and proceed to the system restart.

Add the channel again:

• Scroll down to search.
• Enter the name of the channel.
• Select "Add channel."

We anticipate your prompt response for further investigation. 

Thanks,
Jharra