Smart home app

[kirstenrose]

I am not sure if this is a mobile app issue or camera itself. It is currently 10:30 AM 7/30/24, but my cameras are recording as if it’s 6:00 PM 7/29/30.. please help. it’s confusing & irritating to have to search through certain times to get to what i want exactly. 

i’ve read previous threads, tried going to advanced settings on each individual camera, & there is nothing about “time” or “time sync” such as previous posts suggest using. when i first installed the cameras, the time was just fine! i haven’t unplugged or turned off my front door camera & it’s even changed time on me..

[Taggz532]

I am having same problem 

[RokuJohnB · Accepted solution]

Hi @kirstenrose @Taggz532,

A warm welcome here in the Roku Community!

We understand you are having a concern with the timestamp on your Roku cameras. We're happy to help. Each time your smart home camera detects motion or sound, it captures a video clip and saves it as an event recording.

Hope you'll find this info useful. Let us know if you still have any questions.

Kind regards,
John

[EllisDen]

Hi John,

While we appreciate the reply. That is not the issue. The issue is that the cameras are reporting the incorrect time. They are currently about 3 hours behind the actual time. There is no sync time button under advanced settings anymore. And the timestamp when enabled is no longer shown on the live stream.

[drutta1]

My camera was showing 10:40 AM at 2:06 AM, I restarted my camera and it went back to normal! Hope this helps! 

[Firemnbt]

Thank you for the advice! Once again Roku Customer Service was zero help!