Smart home app

[RokuRiamie-D]

Hi @Unicorntails101,

Thanks for keeping in touch!

We're happy to hear that you've finally logged into your Roku Smart Home app. We're happy to help. Please don't hesitate to reach out again if you have more concerns about your Roku.

We hope that you continue to have a great experience with Roku Smart Home.💜

Best Regards,
Riamie

[surfgermany]

when I open the smart home app on my s22 it now come to a screen saying login as (insert account email) in a large purple box.  When I tap the box it gives "something went wrong please try again".  Have unistalled and reinstalled app cams work fine on tv.  is there a fix?

[RokuRiamie-D · Accepted solution]

Hi @surfgermany,

Welcome to the Roku Community!

We understand that you are unable to log in with your Roku Smart Home app due to an error message stating, "Something went wrong. Please try again." No worries, we're here to help you with this.

Let's see if this will work for you.

1. At the app's login screen, do not click "Sign in as" where the email address is already filled in.
2. Instead, click "Use a different Roku account" at the bottom
3. Enter the email (You can use the same one as it showed up on the previous page)
4. Enter the account password and hit Sign in.

This process will allow you to sign in as a new user, effectively bypassing any previously saved credentials. This action can be useful in case the existing login information has been incorrectly entered.

We hope you find this information helpful. Please keep us posted.

Regards,
Riamie

[Jewels64]

I was knock out of my android Smart Home account last night. I can still see the cameras on my connected Roku TV.. I read the forums. I deleted my android app and reinstalled it to make sure I have the latest version. It still pops up with "something went wrong...please try again."

[RokuRiamie-D]

Hi @Jewels64,

Welcome to the Roku Community!

Thanks for letting us know that you are having trouble accessing your Roku Smart Home app. No worries, we are here to help.

We suggest you try the troubleshooting steps we provided above. You can also try downloading the Roku Smart Home app to another mobile device and logging in with the same Roku account credentials. Additionally, ensure that your Android phone is running the latest software version.

Please let us know if the issue persists, we would be more than willing to assist.

Regards,
Riamie