Smart home app

[Jerret]

I am also experiencing the same issue. App worked just fine to get the new cameras I purchased hooked up and worked great... For 1 hour. Now nothing. Uninstalled, cleared cache and all app data, restarted phone- I tried everything. Now i have a new dog at home I can't keep an eye on and $200 less in my pocket. Thank you for that 👎

This appears to be an ongoing issue after finding many articles online and on the forum with people stating the same issue. Get your heads out of your asses and fix this issue. 

(Samsung Galaxy S24 Ultra)

[fesipps3rd]

Same problem here priblem is not resolved 

[RokuERey]

Greetings @fesipps3rd @Jerret,

Thanks for reaching out to us and sharing your report about this issue with the Smart Home app. Please be advised that we are aware of the issue, and the engineering team is currently investigating it. In the meantime, we'll need your help with the details below.

• Phone Brand:
• Model:
• App Store Version:
• Android phone version:

We'll be looking forward to your update.

Regards,
Rey

[AprilRagsdale]

Same issue here but my husband's app is working fine. Very frustrating. 

[AprilRagsdale]

Still having issuing with the app. There is no update available through Google Play Store. I've tried all the suggestions to. 

[AprilRagsdale]

Apparently this is an on going issue for a while now. I'm about to cancel my subscription and go with another service. I pay money to be able to check on my kids and animals while I'm at work. This is ridiculous 

[RokuRey-V]

Hi @AprilRagsdale,

Thank you for letting us know about this. We need to collect the specific information requested by @RokuERey  in the previous message.

Regards,
Reyn

[AprilRagsdale]

Samsung S22 Ultra

2.7.3

[AprilRagsdale]

Everything is up to date!

Android 14

[RokuRey-V]

Hi @AprilRagsdale,

Thank you for sharing the information. We have forwarded it to the appropriate team for further action. We will keep you updated on the progress in this thread as soon as we have more information.

Your patience and understanding are highly appreciated while we work to resolve the issue.

Regards,
Reyn