Smart home app

[yves211]

the new roku camera app has carousel included, how to disable that annoying new feature, can i revert to the 

[RokuRiamie-D · Accepted solution]

Hi @yves211,

Welcome to the Roku Community!

Thank you for inquiring about the new feature of the Roku Camera app, "Camera Carousel." We would be more than willing to provide you with further details.

A Camera Carousel feature will allow you to cycle through live feeds from Roku Smart Home cameras and video doorbells on your TV. Feeds switch based on motion/sound detection or a timed rotation, enabling seamless monitoring of multiple cameras.

What this means for you:   

• You can monitor multiple camera feeds effortlessly using the Roku Cameras app.
• Feeds rotate every 15-45 seconds (user-defined) or switch automatically when motion or sound is detected.
• You can customize rotation settings, such as switching based on activity, time, or both.
• Full-screen viewing, reviewing events, and manual switching between feeds are supported.
• Battery-powered cameras with low battery levels or offline cameras are excluded from the timed rotation.

We hope you find this information helpful. Please let us know if there's anything else we can assist you with.

Cheers,
Riamie

[reptem1970]

lol They marked a solution to this, which has nothing to do with what you asked. Typical from ROKU support. The carousel feature cannot be disabled. It has ruined what was already a bad streaming feature since they did all the updates over the summer. Now the cameras disconnect, freeze, lag, and miss more notifications then ever before since adding the carousel. ROKU would be advised to FIX their glitchy streaming software & firmware before adding new features that make things worse. These cameras and the whole smart home platform is nothing but a gimmick and a money grab. They are not effective at what they are advertised for, security. 

[Sadie65]

I'm having the same problem with my camera since they added the carousel on the tv. Hope they fix it soon.....

[reptem1970]

Good luck. We have all been waiting for them to fix problems with the cameras and service that they create for a very long time. The tv streaming services is absolutely now. Of you watch your time stamps, they freeze after a few seconds and become still images, not live streams. 

[Sadie65]

My tv was working good with the camera before the carousel and that was recently for me. There for a minute I thought our internet was screwing up. Not.... if there was any other place I could complain at I would. This "CAROUSEL" sucks....

[Tokerie]

What you are suggesting does not work. Can the carousel option be opted out. It makes the operation of the cameras horrible.

[reptem1970]

Yeah, its not the internet. The mobile app is still working for now. Have you also been getting pop up notifications on the tv? im getting those all the time even though they are turned off. My roku devices turn on my devices for pop up  notifications that I dont have on.

They even pop up when I have all notifications are turned off lol. The children who work in their software and firmware department are probably going on holiday vacation too, so I doubt there will be a fix.

[reptem1970]

@Tokerie no, it can't be disabled or turned off. Its broken the tv streaming feature of the cameras. 

[tbnmaw100101]

I know it is annoying…I have give support my 2 cents on the new feature…:seriously how do add something with no way to opt out?