Smart home app

[Hmbeck]

I have outdoor camera with Roku and they all have bases I have them on there own  and I also have them on 2 networks for 2 separate buildings I tonight lost all base stations and can’t get them to re connect at all I have reset my routers and factor reset the bases and nothing 

[RokuRiamie-D · Accepted solution]

Hi @Hmbeck,

Thanks for your first post in the Roku Community!

We understand that you are having trouble connecting your Roku Outdoor Camera base station to the Internet. No worries, we're here to assist you.

Before we proceed, we would like to know what is the status light of the base station once the ethernet cord is removed.

In the meantime recommend you try the following troubleshooting steps below:

1. Make sure the app and Roku Base Station firmware are up to date.
2. Reboot your router and modem by unplugging them for 10 seconds and plugging them back in.
3. Delete the device and set it back up as new.
   • Note: The outdoor camera that is linked to the Roku Base Station will need to be deleted first. Once the base station is set up again, proceed to link the outdoor camera again.
   • Once done, try to connect the base station to Wi-Fi again.
   • You may refer to this support article: How to unlink a Roku Smart Home device from your Roku account | How to set up your Roku Outdoor Camera SE
4. If the issue persists, you have to contact your internet service provider (ISP) for further troubleshooting for your router and modem.

We hope these troubleshooting steps help you to resolve your concern. Please keep us posted.

Regards,
Riamie

[Hmbeck]

Status light blink blue then solid and then off and yellow and blink and solid and off

[RokuRiamie-D]

Hi @Hmbeck,

Thank you for the response!

We recommend that you follow the troubleshooting steps outlined above to resolve the issue. Should the problem persist despite following those steps, we advise reaching out to your internet service provider for further assistance.

Please keep us posted.

Regards,
Riamie

[Hmbeck]

I did all of this n they just left

[RokuRiamie-D]

Hi @Hmbeck,

Thank you for the response!

Thank you for taking the time to try the troubleshooting steps we recommended earlier. If you continue to experience issues despite following those steps, we highly encourage you to get in touch with your internet service provider. They will be able to provide more specialized support for your router and modem, as they have the tools and knowledge to address connectivity problems directly.

If you still encounter difficulties after speaking with your provider, please don't hesitate to reach out to us directly via private message. To send a private message, simply click on my username to access my profile. On the right side of the page, you will see an option that says, "Send this user a private message"

We’re here to help and look forward to assisting you further!

Thank you for your cooperation. Please keep us posted.

Regards,
Riamie