Smart home app

[shaaaaun]

Well Roku has done it again! After months of dealing with Code 45 issues, I am now facing another dead-end challenge. One of my 3 indoor cameras will not proceed past the setup page showing I HEARD "READY TO CONNECT". The app simply will NOT generate or populate the check box allowing setup to proceed to the next step (scan QR code). I have uninstalled the app and removed the device nearly a dozen times and still stuck with the same UNACCEPTABLE result. I pay for subscription service and Roku is not honoring their end of the contract. Essentially, you have been stealing my hard earned money! If your troubleshooting advice/response is the same generic Autobot enabled rhetoric about uninstalling/reinstalling app, then don't waste any more of my time with that offensive, distasteful childlike response. Your camera video and audio quality is superb, but operating system & customer service is absolute garbage!!! Sincerely, "Robbed By Roku"

[shaaaaun]

• So I found the solution to my own issue and have all 3 indoor cameras now functioning properly. Not only did I have to uninstall then reinstall the Roku smart home app on my primary device, but also had to do the same process on every device the app was installed. This included every Roku streaming device I had the app installed on and then subsequently reinstalling on each of those devices as well. This is a major headache and unnecessarily time consuming project. In the future, I will simply purchase cameras through Wyze (Roku's camera partner and supplier. Thank you, Roku Support, for ghosting me once again just the same as every time I've reached out in the past.