Smart home app

[jimisbell]

I cannot set my PIN.  I have tried every suggestion and no joy.  I am told to go to "monitoring"  in the APP When I get there to set the PIN.  CANT, the page is stuck on 2/6 steps complected and I am offered a list the last one that is active is "System Modes" that just tells me what they are. but no further instructions on how to get to the next step which is a greyed out "set PIN".  Ok, there is another way, do it on My.roku.com. and set it there.   I do, and it seems to like what I post but going back to the keypad still says the PIN is incorrect!

For most of this setup I am amazed at how smooth it goes.  I am an IT man with 40+ years of experience and it really looked better that anything I had seen recently....until I got here!!!!

[RokuEuniceL · Accepted solution]

Hi @jimisbell,

Greetings from the Roku Community!

We understand your frustration about your problem of not being able to set your pin. Please try to sign out of the Roku Smart Home app, uninstall the app, and reinstall it to sign in again. Ensure that you are connected to the internet, and try restarting your Roku Monitoring System SE. You can also check out this support article for detailed, guided steps on how to set up your Roku Home Monitoring System SE and how to change your Roku Home Monitoring System PIN.

Let us know how it goes, and we'll be glad to further assist you.

Kind regards,

Eunice