Smart home app

[Dylanknowles414]

That’s what they say to literally everything. I told the guy that has nothing to do with it I’m using an Ethernet cord 🤦 they are relatively useless. Half of them keep saying it’s my camera ( I don’t even have any camera.) 

[GregoryJordanM]

OP here: yes, the troubleshooting steps I did complete. Didn’t help. Problem started from the get-go, e.g. it never worked

[Edwardwstn]

After many calls and chats with Roku support I talked to a lady who seemed to understand the technical issue. Based on her advice this is what I think. Their iOS app has a bug that prevents the setup from completing (probably introduced in their current version 3.0.0 released about a month ago). But there is a work around. You can go into the iOS system app and turn on the notification manually that the app should be setting. This seems to provide the same functionality that you would have if the app worked correctly. BTW, I offered to work with the app coder to help them recreate the problem so it could be fixed - I’m a very experienced programmer - but got no response.

[Tired1]

I am attempting to set up Home Monitoring on the Roku Smart Home app. I am on the last part of step two. I allowed notifications, and then the app goes to the “Receive Critical Alerts” page.

i selected “Allow critical alerts” and a loading box popped up for just a second. After that nothing else happened. It just stays here. I went back and restarted the notification section. This time I selected skip. Nothing happened.

i went into setting and allowed critical alerts. Came back to the app with the same result.

i deleted the Roku Smart Home app, and reloaded it. Same result.

My Monitoring Hub is set up with the Ethernet cable, so it is not a WiFi problem. I’m on an iPhone 13, iOS 17.5.1

Roku Smart Home app version 3.0.0

[06]

same thing happing to me. Restarting phone didn't work. Restarting router didn't work. Reloading roku app didn't work. What now? 

[anduro]

I'm dealing with the same, seems like people started having trouble with this in the last 3wks. I am also on ethernet, have tried restarting phone, modem, router, reinstalling app, and multiple phones and still can't get through the setup. Going to try to get ahold of an Android phone and see if that works better. Hoping this is an app issue and can be updated ASAP.

[Tired1]

Please let me know if the android solution works!

[RokuJohnB]

Hi @Tired1 @anduro,

A warm welcome here in the Roku Community!

We understand you are having trouble setting up your Roku smart home monitoring system because you can't pass through on "allow critical alerts." We're happy to help. Please try to select the skip option and tell us if the same problem still persists.

We look forward to hearing from you soon.

Thanks,
John

[anduro]

Hi John, the skip option does not work unfortunately. I still get stuck on this screen when I try that.

[RokuJohnB]

Hi @anduro,

Thanks for keeping us updated!

We'd love to assist you further with this issue you had with the Roku smart home monitoring system. Do you have a different device or phone? If yes, please try to download the Roku smart home app and try to see if the problem still persists.

Keep us posted on what you find out.

Kind regards,
John