Smart home app

[Joey6]

In the app for my indoor camera under 'Device' it has a 'virtual id' listed that i have never noticed before. What is it for? Also, my activation date was 2/2023 and my camera now registers 8/2023. According to csr the date should never change. Can anybody give some insight to either of these predicaments/ questions?

[RokuRiamie-D · Accepted solution]

Hi @Joey6,

Thank you for posting in the Roku Community!

We would be more than willing to provide you with further details about your concern with the Roku Smart home device information.

If your Roku account was activated in February 2023, that means you established your account during that month. This is separate from the activation of your Roku Indoor camera, which was linked to your Roku account in August 2023. The two events occurred at different times and involved distinct setups.

We hope you find this information helpful.

Regards,
Riamie