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Chayhart
Reel Rookie

Wireless receiver missing, what do I do?

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I have a roku stick 4k , dont know where or how to get the wireless receiver cord for set up. 

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atc98092
Community Streaming Expert

Re: Wireless receiver missing, what do I do?

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Assuming you have the 3810/3811 Streaming Stick, your Roku will not work without that specific power cable, which has the wireless receiver built into it. You can purchase a replacement from Roku here. Of course, that is $20, and for $25 you can get a brand new 4K Streaming Stick, which might be an improved version of the one you have, again depending on your Roku model. Plus, you can probably walk into a Best Buy or other retailer that sells Roku and get one today, instead of ordering the cable and waiting for it to arrive. 

Dan

Roku Community Streaming Expert

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4 REPLIES 4
atc98092
Community Streaming Expert

Re: Wireless receiver missing, what do I do?

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Assuming you have the 3810/3811 Streaming Stick, your Roku will not work without that specific power cable, which has the wireless receiver built into it. You can purchase a replacement from Roku here. Of course, that is $20, and for $25 you can get a brand new 4K Streaming Stick, which might be an improved version of the one you have, again depending on your Roku model. Plus, you can probably walk into a Best Buy or other retailer that sells Roku and get one today, instead of ordering the cable and waiting for it to arrive. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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Chayhart
Reel Rookie

Re: Wireless receiver missing, what do I do?

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how do I purchase just the cable ?

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atc98092
Community Streaming Expert

Re: Wireless receiver missing, what do I do?

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There's a link to the purchase page in my previous post. 

Dan

Roku Community Streaming Expert

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I am not a Roku employee, just another user.
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Tivoburkee
Community Streaming Expert

Re: Wireless receiver missing, what do I do?

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You can't purchase the cable separately if you have 3820/3821 Streaming stick 4k. The 3810 wireless receiver linked won't work on the newer models. The older 3810 has a USB b-mini input, where the newer Sticks have a micro USB jack. They are just not compatible 

Edmund
Roku Community Streaming Expert

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