Will not let me set up my device after factory reset
My roku won't let me open any of my channel tried to reset it still nothing so factory reset it then when I try to set up my old roku and the one my sister gave me they both say the email you provide isn't working or we can't seem to reach you but I can still get into my roku app with my email so I tried an alternate email and get the same messages
If you see 'Your account activation link expired' or 'We can't seem to reach you by Email' when trying to use the activation link, tap 'Resend' on your Roku device and another email will be sent. After a moment, look in your inbox for another message from Roku with a new activation link for you to try.
If you continue to see either message after receiving a new activation link, try activating your Roku device using a different email address.
If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team to assist you further in this problem. Please include the serial number/device ID of your Roku device. Please keep us posted.
Re: Will not let me set up my device after factory reset
Today the internet connection on my Roku TV stopped working. After trying many options, I did a factory reset. While the unit now appears to connect to the internet, when it gets to the registration/verification step, I receive a message saying: “We can’t seem to reach you by email.” I tried several email addresses and connecting to a wired internet connection. I also tried two internet connections, one from a router and another from a phone. The same message comes up each time.
I would appreciate help on how to proceed.
Thanks. My TV info is below.
TCL Model 55S423 Hardware ID 7131x Serial Number YN007N351644 Software version 11.5.0-build 4235-30 Device ID J49917351644