Roku setup

[Lawrence_SoCal]

We recently bought a Roku Stick 4K for a disabled family member. 

We set it up at our house first to make sure it was working (and good thing we did, as first unit was defective... a little better QA would be appreciated). 

Then the mandatory signing up for Roku account... not good, but okay, whatever, use our existing account

Then, see App list populated with all of our existing Apps (long list)... Trim that down to a handful on the new device.... and with NO warning whatsoever, find all of our Apps (and subscription logins) all removed from our other Roku Ultras? WTF? seriously. This is god-awful reprehensible default behavior.  I won't be surprised if this is an old issue, long discussed... but as my Roku's have worked well for many years, I had no reason to assume a significant change in behavior like this, with no warning. And I haven't needed to use this forum before.

Up until now, I had nothing but good things to say about Roku, recommending to friends, etc. That is no longer true. 

It is unacceptable, without adequate, clear forewarning, to sync every device on same account to using the same app list. And removing an app from one device should NOT impact other Roku's without warning,  with an option to cancel and/or restrict deletion to that device only. 

This design choice? (if it can be called that, seems overly generous) cost me over an hour of time. And my devices still aren't all set back up properly.   really hating Roku about now... 

[atc98092]

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@Lawrence_SoCal wrote:

It is unacceptable, without adequate, clear forewarning, to sync every device on same account to using the same app list. And removing an app from one device should NOT impact other Roku's without warning,  with an option to cancel and/or restrict deletion to that device only. 

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From the beginning Roku has always sync'd apps on all devices linked to the same user account. Nothing has changed with that. It's certainly well explained here in the community, but it's been so long since I've read any Roku documentation I can't say if it's noted there. 

It sounds like you were setting up a device for someone in a different household. That really requires the other household to have their own Roku user account. You can't set up a Roku on your account, then transfer that Roku to a different user account. The only way to transfer it is to perform a hard reset, meaning all the work setting the device up was wasted. A Roku needs to be set up on the account that's going to be using it. There are pros and cons to this behavior, but I expect most Roku owners prefer the way it is, since they've never changed anything about it.