Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
2bless
Newbie

Which International Countries Can Use

Jump to solution

I'd like to know if ROKU works in Africa. Not concerned about available channels, but functions, internationally. If so, which African countries can ROKU work in?

0 Kudos
2 Solutions

Accepted Solutions
DBDukes
Community Streaming Expert

Re: Which International Countries Can Use

Jump to solution

@2bless 

Roku is officially supported here:

  • United States
  • Canada
  • France
  • United Kingdom
  • Germany
  • Argentina
  • Brazil
  • Chile
  • Colombia
  • Costa Rica
  • El Salvador
  • Guatemala
  • Honduras
  • Mexico
  • Nicaragua
  • Panama
  • Peru

That's it. Apps outside those counties may or may not work, depending on if the developer decides to support a Roku app in a country where Roku itself isn't supported. Most don't, though a few do.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

View solution in original post

RokuMary-F
Community Moderator
Community Moderator

Re: Which International Countries Can Use

Jump to solution

Hi @mister1031,

Welcome to the Roku Community!

Currently, Roku players are not officially marketed or sold to that country, but your Roku player should work fine in any country. Although some channels and content may work there, others will have geo-restrictions that prevent them from working, but you can count on Netflix and YouTube working just about anywhere. Also, keep in mind that the Roku Mobile app is not available now in your region.

Thanks for your interest and we hope to expand our presence soon.


Best regards,
Mary

View solution in original post

9 REPLIES 9
DBDukes
Community Streaming Expert

Re: Which International Countries Can Use

Jump to solution

@2bless 

Roku is officially supported here:

  • United States
  • Canada
  • France
  • United Kingdom
  • Germany
  • Argentina
  • Brazil
  • Chile
  • Colombia
  • Costa Rica
  • El Salvador
  • Guatemala
  • Honduras
  • Mexico
  • Nicaragua
  • Panama
  • Peru

That's it. Apps outside those counties may or may not work, depending on if the developer decides to support a Roku app in a country where Roku itself isn't supported. Most don't, though a few do.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

bkejenki
Reel Rookie

Re: Which International Countries Can Use

Jump to solution

Can I take my Roku streaming stick with me to Aruba and watch TV on it?

0 Kudos
RokuKarla
Retired Moderator

Re: Which International Countries Can Use

Jump to solution

Hello @bkejenki

Thanks for posting here in the Community.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

Hope this helps! Let us know if you have any other concerns.


Regards,
Karla

0 Kudos
mister1031
Newbie

Re: Which International Countries Can Use

Jump to solution

Is Roku available anywhere in the Caribbean?

0 Kudos
RokuMary-F
Community Moderator
Community Moderator

Re: Which International Countries Can Use

Jump to solution

Hi @mister1031,

Welcome to the Roku Community!

Currently, Roku players are not officially marketed or sold to that country, but your Roku player should work fine in any country. Although some channels and content may work there, others will have geo-restrictions that prevent them from working, but you can count on Netflix and YouTube working just about anywhere. Also, keep in mind that the Roku Mobile app is not available now in your region.

Thanks for your interest and we hope to expand our presence soon.


Best regards,
Mary

mister1031
Newbie

Re: Which International Countries Can Use

Jump to solution

Thank you, Mary, for your quick and informative response!

0 Kudos
BWS99
Reel Rookie

Re: Which International Countries Can Use

Jump to solution

Hi  I was in Grand Cayman in Nov 2022 and could not get my Roku to work.  Is there something special I have to do to login? Thanks Brian

0 Kudos
RokuMary-F
Community Moderator
Community Moderator

Re: Which International Countries Can Use

Jump to solution

Hi @BWS99,

Thanks for posting in the Roku Community!

I'd be happy to look closely to see how we can help get you up and running.
Here are a few questions here to better understand what you're experiencing:

  1. Are you using a Roku TV or a Roku device?
  2. Does the issue only occur on a specific channel or all channels on your Roku device?
  3. Are you receiving error messages or codes when accessing the channel?
  4. What troubleshooting steps have you taken so far to resolve the issue?
  5. How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables?

With more information, we will be able to assist you further.


Best regards,
Mary

0 Kudos
BWS99
Reel Rookie

Re: Which International Countries Can Use

Jump to solution
Hi Mary
Thanks for the quick response!
I am no longer in the Caymans - but from what I remember:
  1. Roku Device
  2. Could not log in at all and get any channels
  3. Powering with wall plug in adaptor and cables
  4. Kept getting error messages about the wifi etc
Sorry I cant remember more about the issues.  I think I could log into Roku but never got any further - kept coming up with errors.
 
Thanks Brian
0 Kudos