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ardnas
Streaming Star

Upgrade Offer Unavailable

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I’ve been having issues with my Roku ultra and have decided to upgrade. I saw an offer on my Home Screen today to upgrade to Roku ultra for $59.99. After I enter my pin the screen says Unable to complete request. 
is there anywhere I can go to resolve this?

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1 Solution

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Upgrade Offer Unavailable

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Hi Community Users!

Thanks for reporting this issue to us. We've already passed this issue along to the team. 

Please keep an eye on your inbox. We have sent you a private message, and we'll be able to assist you from there. 

We are looking forward to seeing you in our inbox!

Best,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator

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13 REPLIES 13
renojim
Community Streaming Expert

Re: Upgrade Offer Unavailable

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Try doing it online at one of these links:

https://my.roku.com/upgrade/

https://my.roku.com/offers

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
ardnas
Streaming Star

Re: Upgrade Offer Unavailable

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I tried both of these to no avail. The upgrade link says there are no offers for me at this time. The offers link shows me quite a few streaming packages.

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Upgrade Offer Unavailable

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Hi, @ardnas.

Thanks for sharing this here on the Roku Community!

I understand that you're experiencing an issue with the offers to upgrade your Roku. 

Could you please take a photo of the error message so I can share this with the team and have it investigated?

I'd be more than happy to assist. 

Best,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator
ardnas
Streaming Star

Re: Upgrade Offer Unavailable

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Hi @RokuEmmanuel-D 

I couldn't figure out how else to upload them, so I included Google Drive links.

This first picture shows the offer on my TV. I clicked on Buy Now and entered my code. After that I got a pop-up saying I couldn't buy now and to try again later.

The second picture is the text I received when I clicked on the option to receive the offer by text. When I clicked on the link in the text I was taken to the Roku offers page and was told I had no offers.

https://drive.google.com/file/d/17OHR_M7TGV282zu6WvJdHAcjkkCngMvU/view?usp=sharing

https://drive.google.com/file/d/1fr_28r7X80czMRx4JBzWuA9qMPIzAczV/view?usp=sharing

Thank you!

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Upgrade Offer Unavailable

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Thanks for keeping us in the loop, @ardnas!

I would be glad to pass this along to the team for review. Thanks for reporting this issue to us. 

We'll keep you posted on this!

Best,
The Roku Community Team

 

Emmanuel-D.
Roku Community Moderator
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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Upgrade Offer Unavailable

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Hi, @ardnas!

Have you tried upgrading through my.roku.com, then clicking on product offers and see if they have the offer there?

Let us know what you find out!

Best,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator
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Mbb87
Newbie

Re: Upgrade Offer Unavailable

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I have now been offered the same deal two days in a row. Both times the link does not work and it errors while purchasing on the Roku. 

When I go to the site it's $79.99.

This kind of advertising is completely illegal. I hope they're going to be honoring the price.

1000028390.jpg

 

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Upgrade Offer Unavailable

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Welcome to the Roku Community, @Mbb87!

I understand that you're also experiencing an issue regarding this, and I would like to be able to help. 

Have you tried doing the suggested workaround above, where you have to go to my.roku.com and see if you have an offer there? 

Let me know what you find out, and please get back to us!

Best,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator
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ardnas
Streaming Star

Re: Upgrade Offer Unavailable

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@RokuEmmanuel-D 

When I click on the link and navigate to offers on my desktop computer, the only Roku Ultra available is $79.99. The one for 40% isn't listed. From my phone it says "There are no offers for you at this time".

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