Hi @Johnson93,
Welcome to the Roku Community!
Thanks for letting us know about the behavior you're seeing with your Roku device that is stuck on software update and all of the troubleshooting you've done.
We would suggest continuing to try to keep checking for an update to see if the device will install the latest update. You may also try connecting to an alternate wireless network to install the update, then when successful switch back to the Home network.
If the behavior continues, review the suggestions for determining What to do if your Roku streaming device is unable to update software | Official Roku Support
Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.
Best regards,
Mary
Mary F.
Roku Community Moderator
