Help

Roku setup

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
wxwise
Level 7
‎12-23-2022 07:03 PM

How to check or change city location

My device seems to think I am in a city other than the one in which I live.  I have entered my zip code, but that doesn't appear to fix the issue.  Other posts on this seem to avoid a clear and concise answer.  Thanks in advance.

0 Kudos
Reply
1 REPLY 1
AvsGunnar
Community Streaming Expert
‎12-23-2022 07:52 PM

Re: How to check or change city location

@wxwise 

You may have to figure out if the Roku device/account thinks you are in a different city, or whether a particular channel/app (or service like TV provider) thinks you are in a different city.

Sometimes these channels/apps/services use a billing address as your city, or sometimes just use the nearest city in its services.  Others use the IP address in its determination.

You can start by seeing what your IP address is reporting as your city location.

basic info: https://www.whatismyip.com/

more extensive info: https://ipleak.net/

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
0 Kudos
Reply