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epomroy
Newbie
‎01-22-2023 08:50 AM

Trying to set up Roku express, can't get past the ROKU banner page, no initial set page......

Attempting to set up new ROKU express, I do not get the initial set up page.

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RokuKariza-D
Retired Moderator
‎01-22-2023 12:38 PM

Re: Trying to set up Roku express, can't get past the ROKU banner page, no initial set page......

Hi @epomroy

Thanks for the post.

Could you tell us more about your concern? What are the troubleshooting steps you've tried? A photo of the issue occurring would be a great help as well.

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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renojim
Community Streaming Expert
‎01-22-2023 12:52 PM

Re: Trying to set up Roku express, can't get past the ROKU banner page, no initial set page......

@epomroy, the model number of your Express would help.  If it's one that didn't come with a power adapter make sure the one you're using is up to the task.  Many TV USB ports don't supply enough power.  Try one from a phone or tablet that can supply at least 1 Amp (e.g., Output:  5V 1A).

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