Roku setup

[Suprememouser]

I tried all those methods and it didn’t work but still experiencing the same issue. Time for firmware?

#roku #4kstick

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[RokuERey]

Hi @Suprememouser,

Thanks for reaching us here in the Roku Community!

We'd like to help you out with this. Could you share with us additional information about this? How long have you been using this device and when did you start seeing the issue occur?

Tell us more about this so that we can further look into it.

We'll be closing the old thread and putting this post to a new one to identify if new related issues are moving forward.

Please keep us posted.

Thanks,

Rey

[Suprememouser]

I’ve had the stick for about a year. It’s plugged into a Ponybro HDMI switcher. I’ve tried to move it to a different input on the switcher, but it still turned itself off when the telly is off. I have other sticks in that switcher such as Amazon and Peacock, but they’re not giving me any problems. The Ponybro is plugged into a Furman Powerstrip. I am no more than 20 ft from wifi.

[RokuJohnB]

Hi @Suprememouser,

Thank you for keeping us posted here in the Roku Community!
We understand you're having a problem with your Roku streaming stick. We're happy to assist you further. If you plugged your Roku player into a Ponybro HDMI switcher, check for a low-power signal on your Roku. If you see a red flashing light or a low-power warning on your TV screen, use the power adapter to plug the device into a wall outlet instead.

If the problem still persists, please keep us posted.

Best regards,

John