Roku setup

[jerameez]

As described, constantly freezing during conversations/interviews/clips/etc. Have tried on Chrome and Firefox and freezing occurs on both.

[Tlbmcguire70]

Little House on the Prarie too. Goes black then picture frozen then plays then black then nothing. 

[RokuJohnB]

Greetings from the Roku Community, @jerameez @Tlbmcguire70!

Thanks for letting us know about your issue with the Roku channel. No worries; help is here. Please try the troubleshooting steps below.

• Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
• Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
• Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

If the problem persists, keep us posted.

All the best,
John

[kobedata]

After going to settings I don't have the system option.

[renojim]

@kobedata, you must be looking in the wrong Settings.  Press Home on your Roku remote a couple of times to get to the Home Screen, select Settings from the menu on the left, and then System will be one of the options.  Scroll up or down to find it.

[kobedata]

Nope, I know what settings means.  You're assuming I have a Roku tv, I do not, I have the Roku app on my Samsung tv.  
System is not a option under settings.

[renojim]

@kobedata, you should have made that clear.  Given that this thread is in the "Roku setup" section (where it doesn't belong), no one would ever guess you were using the Roku app on a non-Roku device.  I'm not real sure what section of the "community" applies to your situation or even if Roku has any troubleshooting information for their app on other TVs anywhere on their website, but very few people here use it given that the vast majority have actual Roku devices.  The moderator's answer, as they all too often do, makes no sense given that the OP is trying to view the show in a browser.  You can try restarting your TV by whatever means it offers or just unplug the power.  I'd be surprised if that helps, but you never know.

[kobedata]

Thanks for that spiteful and belligerent reply and instructions on what should and shouldn't be posted as you do your post-game quarterbacking.  I do have a Roku TV and it not an issue there, only on the TV where I'm using the Roku app.  And I'm seeing a lot of complaints about this, of course I've done every reset imaginable even removed and reinstalled the app.
I logged on to this site for support not grief, and it's not a surprise you're of no help so please move on, there may be someone with actual knowledge that can supply some insight.

[renojim]

@kobedata, you posted little to no information that would help anyone help you and then immediately copped an attitude and got more upset when someone gave it right back to you.  I will move on.  I suggest you do the same.

[HDMIGuy]

@kobedata First of all @renojim is a highly respected member of this forum who has helped hundreds of people and always tries to be kind and helpful.  I am sorry if you felt slighted by his answer because I know that was not his intent.  However you stated that you do have a Roku TV in addition to the Roku channel installed on a Samsung TV.  I have several Roku TVs and I do have the Roku channel installed on my Samsung TV but I rarely use the Roku channel so I can be of no help.  The directions given by the Roku moderator were clearly for a Roku device as he stated ".Press home on your Roku remote".   You cannot use your Roku remote to access the Roku channel on a Samsung TV unless you have a Roku device connected to the TV.  So why would you be suprised that "After going to settings I don't have the system option."?