I can't get my device to go past the initial software setup it goes through the whole process and it restarts the device but it just starts it all over again it just keeps repeating it I can't get it to go past that to even do anything else with the device please help me
When the setup fails to complete here are a some things that some people have found to work for them. They may not be universally successful, but they are at least worth a try.
Easiest to try, so try this first: Restart your router, even if other devices on the network are not having problems. When your router has completed its startup, try repeating your Roku setup.
If you are powering your Roku by plugging into the USB port on the TV, try powering from house power via a USB power adapter, as some TV USB ports don't supply enough power to drive a Roku reliably. If your Roku didn't come with an adapter, or if you don't have a Roku adapter handy, another USB power adapter you have from another device should work as long as the fine print on it says it outputs at least 1 amp.
Try using a different WiFi network to do the update - perhaps via a WiFi hotspot on your mobile phone or by taking it to a friend's house - and see if it will complete the startup. If successful, then redo the WiFi connection to use your intended WiFi network via Settings > Network > Set up connection. Why this works, when it does, I haven't a clue.
When the setup fails to complete here are a some things that some people have found to work for them. They may not be universally successful, but they are at least worth a try.
Easiest to try, so try this first: Restart your router, even if other devices on the network are not having problems. When your router has completed its startup, try repeating your Roku setup.
If you are powering your Roku by plugging into the USB port on the TV, try powering from house power via a USB power adapter, as some TV USB ports don't supply enough power to drive a Roku reliably. If your Roku didn't come with an adapter, or if you don't have a Roku adapter handy, another USB power adapter you have from another device should work as long as the fine print on it says it outputs at least 1 amp.
Try using a different WiFi network to do the update - perhaps via a WiFi hotspot on your mobile phone or by taking it to a friend's house - and see if it will complete the startup. If successful, then redo the WiFi connection to use your intended WiFi network via Settings > Network > Set up connection. Why this works, when it does, I haven't a clue.
I am having the same problem. I tried doing the Wi-Fi on my home internet along with my hotspot. Neither works.
Hi @Bry128,
A warm welcome to the Roku Community!
Thanks for letting us know about the issue you've been experiencing on your Roku device that is stuck with the initial software update and the troubleshooting steps you took to resolve the issue. We'd like to gather more details so we can assist you further.
Here are a few questions to better understand what you're experiencing:
We look forward to hearing from you and looking closely into this issue.
All the best,
Chel
I salad stuck on the update.
it was working fine and then did the software update and now it is stuck on The initial part at 0% and just reboots
Hi @FEDDL,
Greetings from the Roku Community!
We'd be more than happy to look into this further about the issue you've been experiencing with the initial software update on your Roku device.
For us to help you better, we will ask a set of questions to isolate the issue:
With more detailed information, we'll be able to assist you further.
All the best,
Chel