Roku setup

[Thrash41]

I have this problem! Help! 

[RokuTakashi · Accepted solution]

Hi, @Thrash41 

Greetings and welcome to the Roku Community.

We appreciate you for posting, and we'd be pleased to assist. For now, we recommend performing a reset to your Roku streaming device. To do this, follow this step: 

1. On the back or bottom of each Roku device is a reset button. On some devices there is a tactile button, while other devices have a pinhole button. 
2. Once the reset button is located and your Roku device is powered on, press and hold the reset button firmly for about 10 seconds. 
3. The indicator light will blink rapidly on most Roku devices when the factory reset is complete.

After performing, kindly set the Roku device once again to see if you're able to complete the process.

Please keep us posted.

All the best,
Kash