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arekugi
Newbie

Screen stuck on activate your Roku

I too am having the exact same problem (stuck on activate, cannot enter email address and I did successfully register on the roku web site)

ROKU Express 4k+

s/n SOHAK2DVM56F

Model: 3941X2

Please help!

rkugizaki@gmail.com

 

 

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5 REPLIES 5
RokuERey
Community Moderator
Community Moderator

Re: Screen stuck on activate your Roku

Hi @arekugi,

Welcome to the Roku Community!

Thanks for letting us know about this issue, and we'd like to see more of what's going on here.

To see if you can finish activating and setting up your Roku device again, we would suggest trying to perform a factory reset on your Roku device. This is something that we would recommend trying.

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku streaming device?

Please keep us posted on what you find out.

Thanks,

Rey

ERey.
Roku Community Moderator
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Walkfrog
Newbie

Re: Screen stuck on activate your Roku

My Hisense Roku tv is doing kinda same thing can’t connect to Wi-Fi becuse it won’t let me connect my email everytime I type it in just flashes and reads can’t connect to your email error text. Tried factory resetting it and everything any one help? Please and thank u 

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Screen stuck on activate your Roku

Hi @Walkfrog,

A warm welcome here at the Roku Community!

Thank you for this post.

You can refer to the provided troubleshooting steps by @RokuERey and check if this will resolve your Roku activation issue.
Furthermore, you can visit our support page here: How do I factory reset my Roku streaming device? to successfully do so.

Let us know what you find out, and we'd be happy to assist you further.

All the best,
Janadee

Nadee K.
Roku Community Moderator
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Bonniek
Newbie

Re: Screen stuck on activate your Roku

I’ve attempted factory reset 3 times now and all 3 times I can not move to “enter your email address” box to get new activation link.  This stick is 2-3 years old and first time any issues

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Bonniek
Newbie

Re: Screen stuck on activate your Roku

O I feel stupid….just press enter & I am able to move forward

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