Roku setup

[MissBee]

I have done all of the troubleshooting steps multiple times. Serial number JF3049245969. Roku will not send the activation link so I can get going. I have used it on other roku devices. I have tried different email, factory reset.. etc.. I tried last night and never received an email. Please help! 

[RokuMary-F]

Hi @MissBee,

Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.

We appreciate your patience for the time being.


Best regards,
Mary

[MissBee]

Thank you so much Mary. 

[Luv2flydl]

I'm having the same problem and would love some help. I have 3 other Roku devices which are all connected. I have not changed my email and the new device shows up under my devices on the Roku app. When I'm trying to activate the new device the activation screen stays on my TV since I don't receive the email to activate it. Very frustrating. I actually thought I received a defective device so I returned it and started over only to have the same experience. 

[RokuMary-F]

Hi @Luv2flydl,

Thanks for the post. I apologize for your experience here. I can understand how that may be frustrating.

Have you checked for the email on your spam or junk folder if it's not in the inbox? 

We also would recommend taking a look at our Support page for more information regarding how to activate your device: How to activate or link your Roku® streaming device | Official Roku Support

If you are still having activation issues, please provide the serial number of your Roku device so we can assist further.

Please keep us posted.


Best regards,
Mary

[Luv2flydl]

Yes, I have checked my email and span. I have read all of your support pages over and over. I know what I'm doing since I have 4 other Roku devices all up and running. The problem is your activation email is not getting to me. Serial number is S0AH21A1L0JA. As I said before this device shows up on the app under "my devices", but I can't access it on my TV since you're not emailing me the activation code/link.

[RokuMary-F]

Hi @Luv2flydl,

Thanks for the quick response.

I've escalated your activation issue and information with our Support team and you should be hearing from them to assist you further.

Please let us know if there's anything else we can help you with.


Best regards,
Mary

[Luv2flydl]

Thank you Mary.

[Piwohio]

I’m have the same issue. I checked, double check and reset, factory reset and nothing.  Serial # s07p21ae9a07,,, model 3941x

paul

[Piwohio]

Can’t get an activation email from you guys. Have tried everything posted by resetting, factory rest… 

#s07p21ae9a07

model.  3941x