Roku setup

[Andy-S]

Our Roku was working well until a couple of weeks ago. At that time, we started getting  ‘not connected’ message. Restarting the device fixed this each time, annoying but workable. Then, a couple of days ago, we started getting the ‘low power’ message. The device is plugged into a wall socket using the provided cable. Is there a fix or do we need to get a replacement device?

[Dfresh567]

@Andy-S 

Hey Andy, interesting situation. Couple thoughts

First....What kind of Roku player do you use?

2nd....How long have you owned it for?

3rd.....Do you have access to the receipt that you purchase the player with?

4th....The devices plugs could be the issues and using another may solve the issue. Do you own a 2nd Roku by any chance?

[RokuJohnB · Accepted solution]

Hi @Andy-S,

Greetings from the Roku Community!

We will be more than happy to assist you further with this issue you had with the Roku device, which was showing a "low power message." Please check out this support article on what to do if the red light is flashing or you see a "low-power" warning.

We hope this helps.

Best regards,
John