Roku setup

[Ccz]

Roku icon shows immediately but then a blue screen replaces it and says there is no internet connection. Then it returnes to the icon and continues cycling with the same message. I rebooted the wi fi server, unplugged and replugged the TV, replaced the remote batteries but the TV is useless now.

Help would be appreciated!

[RokuEmmanuel-D]

Hey, @Ccz!

Thanks for letting us know about the trouble you're having with your Roku device. We’re here to help!

To get more ideas about your concern, could you tell us about...

• What Roku device is having an issue?
• Do you have a photo of the screen of your TV? This helps us identify the exact problem.
• Is this the first time this issue has occurred?
• When did you first start noticing this problem?

In the meantime, give it a shot by plugging the device into another TV and see if the problem keeps going.

Let us know how things turn out!

Roku Community Team