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michkane
Newbie
‎08-17-2024 04:35 PM

Roku device not taking me through setup process- TV and my account still think it’s my old roku

I am switching to a newer different Roku model (Express 4k+). When I plugged it in it was already acting set up and was logged into my account. I deleted the device from my account and then connected this new one manually. When I go into system info, the serial number and model are not correct. It seems as if the TV and account think it is still the old roku device (old roku ultra). The switch was made in order to allow compatibility with Hulu again. It is claiming the model is 4400x - Roku 4. Any help or suggestions would be very appreciated, this is quite frustrating.

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makaiguy
Community Streaming Expert
‎08-18-2024 11:28 AM

Re: Roku device not taking me through setup process- TV and my account still think it’s my old roku

On the Roku in question, does Settings > System > About show the email address associated with your Roku account?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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