Roku setup

[Izzyfuego1216]

I have a TCL Roku TV. My TV updated its software on 02/06/24. Ever since that update occurred to 12.5.0 Build 5152 my Roku TV will no longer connect to my Xbox One or my Xbox Series S BUT it will connect to my Xbox 360. It is NOT a hardware issue (I’ve tried multiple HDMI cables, multiple TVs, and every single HDMI port on the TV) it will work for my Xbox 360, I’m assuming because it’s older, but my newer consoles it refuses to connect no matter what type of HDMI mode I use. It’s absolutely a software issue and I want a way to UNupdate my TV or give me the older version back because it’s rendering my gaming consoles useless and I’m quite annoyed at Roku right now.

[goodshot]

I have a similar issue the TV won't connect to my PC via HDMI since December.

I have troubleshot everything and the only thing it can be is a software update broke the connection.

I haven't had help for over a month.

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @Izzyfuego1216.

First, we sincerely apologize for any inconvenience this may have caused you and appreciate you for bringing this to our attention.

In this case, we will coordinate this with the relevant Roku team for further investigation and find you the best resolution possible. With this being said, kindly provide us with the following details below:

• Roku device model, serial number, device ID, and current OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Your Xbox One and Xbox Series model serial number.

After we receive the details needed, we will make sure to forward them immediately to the team to review your TCL Roku TV and find out the cause. 

We'll be anticipating your response as we are more than eager to help you resolve this.

Best regards,
Carly

[RokuCarly]

A warm welcome here in the Roku Community, @goodshot!

It is highly appreciated that you've brought this to our attention and we sincerely apologize for any inconvenience this may have caused you. 

At this point, we'd be more than happy to coordinate this with the relevant Roku team to find out the cause and help you find the best resolution possible. With this being said, kindly provide us with the following details below:

• Roku device model, serial number, device ID, and current OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Specific troubleshooting steps you've tried to try and resolve this issue.

We'll be looking forward to your response so we can help you connect your PC to your TCL Roku TV.

Best regards,
Carly