I recently upgraded my Roku Express to a Roku Ultra. However, when I turn on TV with Roku remote, I receive a "no signal found" message. If I unplug the Roku power and re-plug it, it then connects and all is well. How can I remedy this aggravating problem?
Hello! @t-townwilson,
Thank you for sharing this with the Roku Community!
We appreciate you contacting us about your Roku Ultra's issue with " No signal" displayed on your TV screen. We're pleased to assist.
Make sure your Roku player is connected directly to the TV. If it is connected to an audio/video receiver (AVR) or soundbar, first disconnect it and connect it directly to the TV. This will remove any issue with the AVR or soundbar and make it easier to troubleshoot the problem.
These are the most common reasons you may not see the picture on your TV:
For more detailed information, please check it here: What to do if you cannot see the picture from your Roku streaming player on your TV
Thanks,
Arjiemar
Your Ultra has a feature lacking on your former Express.
"Auto power savings" item in the Power menu will put your Roku device into a low power standby condition after a 20 minute period of inactivity (i.e nothing has been streaming and no user interaction has been received). In this low power state neither its connection to your home network nor its HDMI connection to your TV are active. If your TV was off and you turn it back on while the Roku is in this state, this often leads to a "no connection" error display on the TV, and on some TVs can lead to HDCP copy protection errors and other connection problems when the HDMI connection is reestablished.
Pressing a Roku control key (like the Home button) on your Roku remote (not Power, Volume, or Mute buttons, if your remote has them, as they act on the TV, not the Roku) should bring the Roku out of standby and back to full operation. Pulling the power for a few seconds to restart the Roku will restore full operation as well.
If you disable "Settings > System > Power > Auto power savings > After 20 minutes of no interaction" it should prevent your Roku from going into standby in the first place. The power savings are very small and for the hassle it causes many users, I don't think it's worth having this feature activated.
For further details, see this Roku information page: https://support.roku.com/article/6306527767575