Roku setup

[RokuKariza-D]

Hello @KJT01

Thanks for bringing this to our attention.

For clarification, have you tried all the suggestions available in this Support link: What to do if you cannot see the picture from your Roku® streaming player on your TV? If so and the issue persisted, please reply here with the stick's serial number. It can be found at the back of the player itself.

Keep us updated!

All the best,
Kariza

[seamus305]

Can someone post an explanation?  Was a solution provided?  Is it hardware or something else?   My stick+ failed after working perfectly for months.  

[RokuKariza-D]

Hey @seamus305

We're here to help!

I'd recommend starting with the link I posted above. If that didn't resolve the issue, please provide us with your device serial number. 

Keep us posted.

All the best,
Kariza

[seamus305]

I contacted support directly to help me and they are.  Kudos to support in general!

my circumstance:

 - no light comes on

 - No boot
- it worked fine the day before.  

- replaced just the stick with another of the same model on the same display and it worked fine (same antenna, power supply, model 3810x, same hdmi input).

thanks

[t00lm0m12]

I am getting the no signal issue.  I have tried changing the HDMI connection, using the usb connection, using a different electrical plug, putting the Roku on a different tv. I have pushed the reset button..   Nothing has worked. 

The light on the Roku stick is not lighting up. So I don't know if there is something wrong with the stick or if  the power supply adapter has stopped working.

Roku streaming stick+ streams HD/4K/HDR    Model Number?  device id 223991365324

serial #223991365324

JVC Model# JLE42BC3001 Serial # TRIDAGO13200143

I am not using a AVR

[RokuMary-F]

Hi @t00lm0m12,

Welcome to the Roku Community!

Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.

Best regards,
Mary

[Ybloods1]

Read all the posts on this thread.  Having the same problem with a streaming stick, tried all the recommendations.  My stick worked yesterday however, it did seem to take a long time to boot up for the last two weeks.  I did a system update when I first noticed it was booting up slowly but it didn’t fix the issue.

sn213098409197

model 3810x

[Jackerbloom25]

Hi Danny how do I pm you?

[renojim]

@Jackerbloom25, to PM someone click on their name which will take you to their profile.  From there look for the "Send this user a private message" button.

[RokuDanny-R]

@Ybloods1

Thanks for the post and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny