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ruggs41's avatar
ruggs41
Reel Rookie
3 years ago

Roku Express 4k+ Starts to Load Then No Signal

The Roku is only 3 months old.  It suddenly quit working.  It starts to load (ROKU logo letters jumping and twirling) and does so for about 15-20 seconds and the the signal goes out.  I've tried unplugging it and also holding in the button for a hard reset, but nothing works so far.  I've tested it on 2 different tv's with the same result.

Because it cuts out so quickly, I can't use the remote to get to settings or anything the troubleshooting suggests.

TV & Player Setup

6 Replies

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  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hello ruggs41

    Thanks for the post.

    Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

    Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

    Let us know if there's any difference after.


    All the best,
    Kariza

    • ruggs41's avatar
      ruggs41
      Reel Rookie
      3 years ago

      RokuKariza-D It is plugged into a wall outlet.  I tried 2 different tv’s in 2 different rooms and 2 different outlets.  Same result.  It powers on, loads for 20 seconds, and then the signal stops.

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        3 years ago

        ruggs41

        Thanks for the reply.

        Can you try unplugging your router first, then boot up your Roku device? Once it's up, replug your router. Make sure to troubleshoot in this order, and then let us know if there's any difference afterward.

        Please also reply here with the serial number of the affected Roku player. It can be found at the back or underneath the device itself.

        We look forward to your response.


        All the best,
        Kariza