Hello ruggs41
Thanks for the post.
Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.
Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.
Let us know if there's any difference after.
All the best,
Kariza
RokuKariza-D It is plugged into a wall outlet. I tried 2 different tv’s in 2 different rooms and 2 different outlets. Same result. It powers on, loads for 20 seconds, and then the signal stops.
Thanks for the reply.
Can you try unplugging your router first, then boot up your Roku device? Once it's up, replug your router. Make sure to troubleshoot in this order, and then let us know if there's any difference afterward.
Please also reply here with the serial number of the affected Roku player. It can be found at the back or underneath the device itself.
We look forward to your response.
All the best,
Kariza
I'm having this same problem. Mine is a year old and it just started doing this. Tried the steps mentioned to resolve but no luck. Any help here would be appreciated.
Thanks for the post.
Have you tried using another HDMI port on your TV as well as switching out the HDMI cable used to connect the Roku device? In addition, how are you powering the Roku device?
With more detailed information, we will be able to assist you further.
Thanks,
Danny
