Forum Discussion
RokuKariza-D It is plugged into a wall outlet. I tried 2 different tv’s in 2 different rooms and 2 different outlets. Same result. It powers on, loads for 20 seconds, and then the signal stops.
Thanks for the reply.
Can you try unplugging your router first, then boot up your Roku device? Once it's up, replug your router. Make sure to troubleshoot in this order, and then let us know if there's any difference afterward.
Please also reply here with the serial number of the affected Roku player. It can be found at the back or underneath the device itself.
We look forward to your response.
All the best,
Kariza
- Cwdunn73 years agoReel Rookie
I'm having this same problem. Mine is a year old and it just started doing this. Tried the steps mentioned to resolve but no luck. Any help here would be appreciated.
- RokuDanny-R3 years agoRetired Moderator
Thanks for the post.
Have you tried using another HDMI port on your TV as well as switching out the HDMI cable used to connect the Roku device? In addition, how are you powering the Roku device?
With more detailed information, we will be able to assist you further.
Thanks,
Danny- Cwdunn73 years agoReel Rookie
Tried swapping hdmi ports and cables. The device is powered by the Roku USB power adapter. Swapped out the adapter and the USB cable to test but no luck. Powers on temporarily, takes a long time to get past the Roku screen and then goes off. I've only had this a year.