Roku setup

[z-bob]

I just did a software update and it did something but not much. "Aligned solar panels" and updated the Spectrum app. 😂  But now it's at version 11.5 instead of 12.0, so I suspect it will work.  I haven't powered it down in several days because that's what triggers the Recovery.  I'll unplug it and see what happens...

Update: it still goes to the Recovery screen and reboots every time I power it on, but it no longer requires me to select a language and wifi network and enter the wifi password.

[RokuNimfa-C]

@z-bob

Thanks for keeping us posted. 

To clarify, even after the update the issue still occurs. We can see that you were in recent contact with our Support team. Let us know if you need additional assistance from the support and we can follow up with them to help you further.  As they would be best able to assist you moving forward.

Thank you for your time and attention to this matter.


Regards, 
Nimfa

[Bismarck318]

@DCarbajal You have a 3800RW though, & not the 3800x, correct?

@z-bob Interesting the "update" took you backwards to v 11.5 then, what build did it end up at, 6040?  

I'm not the online & shipping guru (I haven't purchased online in over a decade, or shipped out in several years), still looking to ship this back, I was hoping an update may fix in the meantime, not holding my breath! 

Oh yeah interesting thing, I had lost my internet possibly before powering up, I had to keep it on & go back until the internet was restored for fear I may brick it, though I don't think it was receiving any update data anyway.   Think I'm still at Build 4184.

[DCarbajal]

@Bismarck318 that is correct.

[pdxdoughnut]

Like so many others, I have a 3800x that always goes into Recovery Mode.  I guess Roku is claiming that our devices are all suddenly defective after their own update was applied.  I don't see anywhere that I could request my replacement.  Will they secretly contact me if I post here?

[RokuNimfa-C]

Hi @pdxdoughnut, 

Thanks for reaching out. 

We are here to help. Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall and seeing if there's any difference after. 

For troubleshooting purposes, have you tried connecting this Roku device to an alternate wireless network, such as a mobile hotspot, to see if you are able to connect and pass the recovery mode?

Keep us posted on how it goes. 


Regards, 
Nimfa

[pdxdoughnut]

Yes, thank you.  I had already tried those troubleshooting options with no success.  

HOWEVER, last night when I turned it on, it received a new update and I have had now issues since. 

[RokuMary-F]

Hi @pdxdoughnut,

Thanks for the update.

We're glad to know it's working now. Happy Streaming!

We appreciate you again posting in Roku Community and please let us know if there are other related issues that we can further take a look at.


Best regards,

Mary

[DiaperAndy]

I'm having the same issue. Seems to me that there was some glitch with the update since that's where everybody's problems started. Maybe Roku can send everyone a fix.

[DiaperAndy]

I see that someone else received a new update and it fixed their problem. Please send me the new update.