Roku setup

[MJD5]

After a few years my TCL Roku TV won’t stay connected to WiFi. I have done everything suggested multiple times. I have to unplug TV and plug it in Every time I want to watch TV. Every time. It is obviously a frequent problem with others. Is there a permanent fix?

[RokuRiamie-D · Accepted solution]

Hi @MJD5,

Welcome to the Roku Community!

We noticed in your post that your TCL Roku TV won't stay connected to the internet. We appreciate the troubleshooting steps you have taken to fix the issue.

Let's see if this will work for you.

Check your connection:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Network
4. Select Check connection

Reset the network connection:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Advanced System settings
4. Select Network connection reset
5. Select Reset connection

After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again.

Please let us know if these troubleshooting steps will help you to resolve your issue.

Regards,
Riamie

[MJD5]

Those steps were taken and unsuccessful. The only things that works is to unplug the TV and plug it in again. It immediately connects to WIFI. The problem is that has to be repeated every time the TV is turned on. 

[Ambersdad]

Amen, brother! I am beginning to consider plugging my Roku TV (now six years old) into a remote controlled power supply and simply adding that remote control to the basket of others. Even the briefest loss of power and the TV is connected by the time it is visibly active.

pain in the **bleep**

[TiTi_21]

Hello, I made a thread in July (about this) with the issue NOT being resolved! I keep having to restart the TV just like the other members. I also recently got a new router, and the problem still exists, the router is not far from the TV. I have other Roku TVs and devices that work fine without any connection issues. And Yes, the TV is up to date with the latest software. This is very annoying and it's got me thinking about getting another name-brand smart TV.

Here is my tv information,

Roku Device Model- TCL Model 32S301-W

Serial Number- 2N003M025974

Device ID- AM4723025974

OS Version- 13.0.0 Build 24062-08

GC Version: 11.8.15

Software Version: 14.0

Tracker ID/Issue ID- 74-270-378

Internet service provider: Spectrum

Make and Model of the router: TP-Link AX13000 WiFi 6 Router