Wi-Fi & connectivity

[MJD5]

After a few years my TCL Roku TV won’t stay connected to WiFi. I have done everything suggested multiple times. I have to unplug TV and plug it in Every time I want to watch TV. Every time. It is obviously a frequent problem with others. Is there a permanent fix?

[RokuRiamie-D · Accepted solution]

Hi @MJD5,

Welcome to the Roku Community!

We noticed in your post that your TCL Roku TV won't stay connected to the internet. We appreciate the troubleshooting steps you have taken to fix the issue.

Let's see if this will work for you.

Check your connection:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Network
4. Select Check connection

Reset the network connection:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Advanced System settings
4. Select Network connection reset
5. Select Reset connection

After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again.

Please let us know if these troubleshooting steps will help you to resolve your issue.

Regards,
Riamie

[MJD5]

Those steps were taken and unsuccessful. The only things that works is to unplug the TV and plug it in again. It immediately connects to WIFI. The problem is that has to be repeated every time the TV is turned on. 

[Ambersdad]

Amen, brother! I am beginning to consider plugging my Roku TV (now six years old) into a remote controlled power supply and simply adding that remote control to the basket of others. Even the briefest loss of power and the TV is connected by the time it is visibly active.

pain in the **bleep**

[TiTi_21]

Hello, I made a thread in July (about this) with the issue NOT being resolved! I keep having to restart the TV just like the other members. I also recently got a new router, and the problem still exists, the router is not far from the TV. I have other Roku TVs and devices that work fine without any connection issues. And Yes, the TV is up to date with the latest software. This is very annoying and it's got me thinking about getting another name-brand smart TV.

Here is my tv information,

Roku Device Model- TCL Model 32S301-W

Serial Number- 2N003M025974

Device ID- AM4723025974

OS Version- 13.0.0 Build 24062-08

GC Version: 11.8.15

Software Version: 14.0

Tracker ID/Issue ID- 74-270-378

Internet service provider: Spectrum

Make and Model of the router: TP-Link AX13000 WiFi 6 Router 

[bob_carter]

I have been having the same problem with only 1 of my TVs which is connected to the Internet via Roku.  The other TVs in my house that are connected to their Roku devices respectively work fine.  One suggestion from AI on Google is to swap out the HDMI cable because it could be faulty.  I haven't tried that solution.  I am going to try it tomorrow.  But, I don't believe it will be helpful.  Of course, AI on Google search recommended that I update the software on my TV and update the software on my Roku device.  I have done both.  The software on both TVs is up-to-date.  The TV is a smart VISIO TV (only 3 years old) with its own proprietary smart TV GUI interface.  I do not use VISIO's GUI feature because I prefer Roku's GUI interface better.  The TV is located in the 4th bedroom next to the family room, which has the Router, and is only 12 feet away as the crow fly's. So, I do not believe it is an issue with the location of the Router.  I am puzzled like everyone else in the room.     

[RokuRhea-V]

Welcome to the Roku Community @bob_carter

I see that you're having a connectivity issue. We are ready to help you bring it online. 

Please provide the information requested below:

• Have there been any recent changes to your network or provider?
• What error message or code do you see when trying to connect?
• Do you have cellular data we can use to connect your device to your hotspot?

Please keep us posted

Thanks,

The Roku Community Team

[TiTi_21]

Right, they just assuming it's everyone's wifi but we all live in different states with different internet services. My TV I believe was made around 2017 or 2018, so it's an older model. With the AI suggestion, "One suggestion from AI on Google is to swap out the HDMI cable because it could be faulty.  I haven't tried that solution." I don't think that would resolve because everyone other device in my house would lose connection randomly, and that does not happen. Also my Roku I only stream on, I don't have cable.

[TiTi_21]

@bob_carter Right, they just assuming it's everyone's wifi but we all live in different states with different internet services. My TV I believe was made around 2017 or 2018, so it's an older model. With the AI suggestion, "One suggestion from AI on Google is to swap out the HDMI cable because it could be faulty.  I haven't tried that solution." I don't think that would resolve because everyone other device in my house would lose connection randomly, and that does not happen. Also my Roku I only stream on, I don't have cable.

[JWS9518]

@TiTi_21 

HDMI cables have nothing to do with wi-fi issues.  Display issues, yes, but not wi-fi.