Roku setup

[vale_jaylene]

I pressed the small black button to reset my Roku. And it takes me to a screen where I have to set up the internet which I do set it up. Then it ask to update or connect. But I can only press update. It won’t allow me to connect. Once I update it, it sends me to “let’s get started” and allows my to choose a language. But it doesn’t allow me to choose anything. It’s like it freezes on that screen. 

[makaiguy · Accepted solution]

@vale_jaylene-

I've not experienced this problem, but...

When the update fails to complete here are some things that some people have found to work for them. They may not be universally successful, but they are at least worth a try. 

Easiest to try, so try this first: Restart your router, even if other devices on the network are not having problems. When your router has completed its startup, try repeating your Roku setup. 

If you are powering your Roku by plugging into the USB port on the TV, try powering from house power via a USB power adapter, as some TV USB ports don't supply enough power to drive a Roku reliably.   If your Roku didn't come with an adapter, or if you don't have a Roku adapter handy, another USB power adapter you have from another device should work as long as the fine print on it says it outputs at least vac at a minimum of 1 amp. 

Try using a different WiFi network to do the update - perhaps via a WiFi hotspot on your mobile phone or by taking it to a friend's house - and see if it will complete the startup. If successful, then redo the WiFi connection to use your intended WiFi network via Settings > Network > Set up connection.  Why this works, when it does, I haven't a clue.

[lawrence1963]

Mine too. Help please.

[RokuJechealR]

Hi @lawrence1963,

Welcome to the Roku Community!

Thanks for letting us know about the trouble you've experienced with your Roku device's Recovery mode and being stuck in Let's Get Started.

We want to take action on this, but we need more details to determine whether there are any options we can investigate further.

Refer to these questions to better identify the issue you're experiencing.

• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
• When did you start to experience the issue?
• Did you receive the recent software update on Roku devices before this issue happened?
• What troubleshooting steps have you taken so far to resolve the issue?

Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

With more detailed information, we'll be able to assist you further.

All the best,
Chel