@Jen218,
Thanks for the post,
Suppose you have tried a system restart, network reset, and factory reset, but your Roku TV system continues to be unresponsive. In that case, you can use Recovery Mode to restore regular operation. Recovery Mode is a feature supported on some models that allows you to clear all data and software from your TV and reinstall the operating system.
For more help with less invasive methods, learn how to system restart or factory reset your Roku TV system.
Thanks,
Arjiemar
Arjiemar
Roku Community Moderator