Roku setup

[DBRoberts989]

The Roku website says it is installed but it is not showing up in my list of installed apps on the Roku device. The Roku website does not give me an option to uninstall it so that I can reinstall it. And when I search for it through the Roku app, it doesn't show up anywhere in any search listings. 

What are my options? #peacock

[RokuJohnB]

Hi @DBRoberts989,

We appreciate you letting us know, and welcome to the Roku Community!

We understand you are unable to find the Peacock channel on your home screen. We're happy to help. Check for Roku system updates: Go to Settings > System > System update on your Roku device and select "Check now" to ensure that your device is running the latest software version. If there are any updates available, proceed with the installation.

If the problem still persists, please keep us posted.

Best regards,
John

[DBRoberts989]

Thanks. Did that but it still isn't showing up. 

DBRoberts989

[Strega2]

Make sure your Roku model is on this list:

https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock

[RokuJohnB]

Hi @DBRoberts989,

Thank you for keeping us posted!

We will be more than happy to assist you further with your concern about the Peacock channel. Another thing to check is whether it's linked to the same Roku account as the device that can get it. The Roku account's email address is displayed under Settings->System->About screen.

We hope this helps.

All the best,
John

[DBRoberts989]

This was the problem. Thank you for your help. I will be upgrading my Roku devices.

DBRoberts989